Priyatharshini
Thiruchselvam
A results-driven banking professional with over 15 years of excellence at HSBC, specializing in Retail Banking, Compliance, and Customer Relations.
About Me
Expertise Driven by Experience and Continuous Learning
I am a dedicated and highly motivated banking professional at HSBC with more than 15 years of experience in retail banking, customer service, financial operations, and relationship management.
Recognized for leadership and accuracy, I consistently exceed service and sales expectations while maintaining strict compliance with banking regulations. I communicate fluently in English and Tamil and thrive in fast-paced, high-volume banking environments.
Currently pursuing an MBA from London Metropolitan University (via ESOFT) to further sharpen my strategic financial management skills.
Career Journey
Excellence in Banking Operations & Leadership
Professional Experience
A 15-year career defined by prestigious awards, consistent top performance, and unwavering commitment to HSBC standards.
Senior Banking Assistant
HSBC
- Supported Branch Manager and Assistant Branch Manager in daily branch operations
- Opened new customer accounts and assisted with loan applications
- Supervised cash operations including vaults, ATMs, and automated channels
- Ensured compliance with audit standards, AML, and regulatory requirements
- Promoted retail banking and wealth management products to achieve branch targets
Achievement: CEO Platinum & Gold Award Winner; Asia Pacific Sales Campaign Winner.
Branch Coordinator
HSBC
- Support implementation of bank policies, procedures, and compliance requirements
- Train and guide staff for accurate transaction processing
- Manage confidential management reports and operational dashboards
Achievement: Recognized for Operational Accuracy and Compliance Excellence.
Team Leader
HSBC
- Supervised daily cash operations and ATM/Vault management
- Motivated staff to achieve service excellence and sales targets
- Managed retail banking and wealth management cross-selling activities
Achievement: Top Sales & Service Performer (Multiple Quarters).
Branch Teller / Customer Service Representative
HSBC
- Handled high-volume cash transactions and account transfers
- Established and maintained strong relationships with new customers
- Balanced vaults and ATMs daily with 100% accuracy
Achievement: Awarded for Excellence in Customer Service.
Skills & Strengths
Customer & Service
Banking & Operations
Technical Skills
Professional Skills
Education & Certifications
Higher Education
MBA (Ongoing)
London Metropolitan University
Intermediate Applied Banking
Institute of Bankers SL
National Certificate in Marketing
SL Institute
Compliance & Professional Training
Anti-Money Laundering & CTF
Operational & Reputational Risk
Information Security & Continuity
Anti-Bribery & Corruption
Diploma in English
Professional Contributions
Key milestones and strategic projects led and supported during my tenure at HSBC.
HSBC Jaffna Branch Startup
Actively involved in setting up and establishing the first HSBC branch operations in Jaffna, Sri Lanka.
Safety Locker Facility Launch
Supported and co-managed the successful launch of Safety Locker Deposit facilities for branch customers.
Credit Card Promotion Drive
Contributed to the first-ever Credit Card promotion campaign in the Jaffna region, exceeding targets.
Community Outreach
Participated in and helped organize community and rural customer service initiatives on behalf of HSBC.
Event Organization
Organized various branch events and customer engagement programs to strengthen client relationships.
Let's Connect
Get in Touch
Feel free to reach out for professional inquiries, collaborations, or relationship management queries.